Jargon Buster / Token
Token.
AI & AutomationThe small unit of text an AI model reads and writes, used to measure its limits and price its use.
What is a token?
A token is the small unit of text an AI language model reads and writes, often a whole word, part of a word or a punctuation mark. Usage, limits and pricing for AI models are measured in tokens.
OpenAI's own rule of thumb for English is that one token is roughly four characters, or about three-quarters of a word. Other languages, code and unusual words break into tokens differently, and each model family counts slightly differently.
Why it matters
If you use AI through an API or a usage-based platform, you pay per token, usually with different rates for what you send in and what comes back. Tokens also set the size of the model's context window, which limits how much text it can consider at once. Long documents, lengthy conversation histories and repeated boilerplate in every request all add tokens, which means higher costs and, eventually, information being left out.
The parts that matter
- Input tokens Everything you send: instructions, documents, conversation history and tool definitions.
- Output tokens Everything the model writes back, usually priced higher than input.
- Reasoning tokens Some models think through a problem before answering. That hidden work is billed as output, so a short answer can cost more than it looks.
- Context window The maximum number of tokens the model can handle in one request, which varies by model.
- Cached tokens Some providers charge less for input they have recently processed, which rewards reusing the same instructions.
The honest view
For most SMEs on a monthly subscription, tokens are not worth worrying about; staff time costs far more. They start to matter when automations run hundreds or thousands of times a day, when every request stuffs in a whole document, or when a reasoning model is used for a task a cheaper model could handle.
Comparing price per million tokens across providers can mislead, because models split the same text differently and write answers of different lengths. Test the full cost of a real task instead.
What to do about it
If your team uses AI through standard subscriptions, carry on. If you run automations through an API, set a monthly spending limit and alerts in the provider's dashboard, and check usage once a month. Trim instructions repeated in every request, send only the relevant part of long documents, and use a smaller model for routine steps such as sorting or extracting data.
Related terms.
Large Language Model (LLM)
An AI system trained on huge amounts of text that can write, summarise, answer questions and follow instructions.
AI & AutomationSee more PPrompt Engineering
The practice of writing clear, structured instructions so an AI model gives accurate, useful output every time.
AI & AutomationSee more AAPI
A set of rules that lets one piece of software ask another for data or to carry out an action.
AI & AutomationSee more GGenerative AI
AI that creates new text, images, audio, video or code in response to plain-language instructions.
AI & AutomationSee moreGot a question about your own setup? Let's talk.
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